Question 1

Do I need a WhatsApp Business API account?

Accepted Answer

No. WhatSort uses a secure QR-based web connector. You just need a standard WhatsApp or WhatsApp Business number — no Meta developer account, no BSP approval, no API fees.

Question 2

How long does setup take?

Accepted Answer

Under five minutes. Install the app, scan the QR code to link your number, and switch on the default automations. Your first confirmation goes out automatically on the very next order.

Question 3

What happens if a buyer doesn't reply?

Accepted Answer

WhatSort flags the order as “Awaiting reply” in your dashboard. You can configure follow-up sequences, or set an auto-cancel threshold (e.g. 24 hours) so you never pack an unconfirmed order.

Question 4

Will this work for my COD store?

Accepted Answer

Absolutely — WhatSort was built with cash-on-delivery stores in mind. Orders are confirmed before dispatch, which drastically cuts return-to-origin rates and wasted shipping costs.

Question 5

Can I customize the message templates?

Accepted Answer

Yes. All nine templates are editable with dynamic variables — customer name, order number, totals, tracking links and more — across five message formats. See the Templates page for a live preview of each.

Question 6

Is my WhatsApp number safe?

Accepted Answer

WhatSort sends transactional messages to your own customers about their own orders — the messaging pattern WhatsApp expects. Avoid bulk marketing blasts and keep sending volumes natural; the app paces messages automatically.

Question 7

Which countries does it work in?

Accepted Answer

Anywhere WhatsApp works — which is most of the world. Messages go out from your own number over your own session, so there are no per-country API restrictions or conversation pricing tiers.

Question 8

What happens when I uninstall?

Accepted Answer

Billing stops automatically through Shopify, your WhatsApp session is disconnected, and your data is scheduled for deletion in line with Shopify's mandatory data-removal webhooks.

Questions, answered

Get started in five minutes